Returns & Exchanges
At XTERRA WETSUITS, we want to ensure you have the perfect fit for your next swim. If you are not completely satisfied, you can return or exchange your gear within 30 days of purchase provided it is in new, unused condition.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Prepare the Package
Place the wetsuit or accessory in its original packaging, ensuring all tags are attached and the neoprene is folded carefully to avoid creasing.
Attach Shipping Label
Print the prepaid shipping label provided through our portal and securely affix it to the outside of your return box.
Drop Off and Track
Hand your package to the designated carrier and keep your tracking number; once received, we will process your refund or ship your new size within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing